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Hi There,

Earlier today we notified Belly Business users of an ongoing issue with logging into the Belly Loyalty iPad. If you are receiving this email, your account continues to show that you are offline. You may be seeing the following error message on your device: "Belly Business" is No Longer Available. If your iPad is functioning and customers are able to check in, you can safely disregard this email.

We are aware of continued issues, and are terribly sorry for the frustration this may have caused. We want to make sure your loyalty account is restored as quickly as possible. For immediate resolution, please complete the following steps on the Belly Loyalty iPad to resolve the issue. We have also created a video walkthrough to help guide you through this process:

 

Belly Fix Video Walkthrough

 

Step-by-Step Instruction:

 

  1. Click "OK" to close the error message.
  2. Tap the "Settings" icon on the bottom of the screen.
  3. Tap "General" on the left sidebar.
  4. On the right sidebar, scroll down and tap "Restrictions."
  5. When prompted for a passcode, enter 2359.
  6. Next to "Safari," slide the toggle to the right. It should highlight green.
  7. Press the home button on the iPad.
  8. Open "Safari" on the bottom of the screen.
  9. Navigate to the following URL: https://app.getbelly.com
  10. Verify under the red button that the Version number is 6.1.0.
  11. Tap the red button to "Install the Merchant App."
  12. Tap "Install" when prompted to begin installation.
  13. Press the Home Button. You should now see that the application is installing.
  14. Once complete, tap "Settings."
  15. Tap "General" on the left sidebar.
  16. On the right sidebar, scroll down and select "Profiles & Device Management."
  17. Tap "Belly Inc." located under the "Enterprise App" header.
  18. Tap "Trust Belly Inc." Select "Trust" on the next message box.
  19. Press the Home Button and open the "Belly Business'" application.
  20. Tap "Skip Overview" on the top right corner of your screen. 
  21. Tap "Sign In."
  22. Enter the following information:

    • Client ID: We couldn't find a Client ID for your company's account. Please contact Belly support to resolve this issue as soon as possible.
    • Secret ID: We couldn't find a Secret ID for your company's account. Please contact Belly support to resolve this issue as soon as possible.

  23. Click "Sign In Now."

If you are unsuccessful in completing the steps, or wish to speak with a Belly Support Specialist directly, please call (866) 620-3534, or email support@bellycard.com.

Contact Belly Support

Thank you,

Belly Support Team
support@bellycard.com • (866) 620-3534